Patient Care Coordinator

7 days ago


Manila, National Capital Region, Philippines Tbwa ChiatDay Inc Full time
About Eucalyptus
We are a digital healthcare company that is changing the face of healthcare. Our team combines technology, design, and operational excellence to help patients access the best clinical support when they need it. We believe in providing multidisciplinary clinical support to patients throughout their treatment and want to provide patients access to the right clinician at the right time to support their journey.
About the Role
The Medical Support Associate will play a vital role working alongside doctors, nurses, and pharmacists to triage, assess, and support patients through their treatment. This position is ideal for individuals who are passionate about healthcare, possess strong communication skills, and are dedicated to providing outstanding customer service. Your responsibilities may include:
  • Triage, assess, and support patients: Evaluate the severity of patients' medical side effects and enquiries, providing appropriate assistance and information and escalating where appropriate.
  • Ensure timely and accurate responses: Respond to patients promptly, delivering accurate medical information and advice while adhering to safety and quality standards.
About You
We're looking for a highly skilled and motivated individual to join our team. As a Medical Support Associate, you'll be responsible for working with our team to deliver high-quality outcomes for our patients. You'll be expected to communicate clearly, concisely, and in a patient-friendly manner via email, and be able to handle frequent interruptions and adapt to changes in workload and schedule.

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