Contact Center Solutions Strategist

1 week ago


Ayala Alabang, National Capital Region, Philippines Neksjob Philippines Full time

Neksjob Philippines is seeking a highly skilled Contact Center Solutions Strategist to join our team. As a key member of our organization, you will play a vital role in driving the success of our contact center solutions.

Job Summary

We are looking for an experienced professional with a strong background in contact center solutions and project management. The ideal candidate will have a proven track record of delivering successful projects and a deep understanding of contact center technology and services.

The Contact Center Solutions Strategist will be responsible for developing tailored solutions that address the specific needs and objectives of each client. This will involve analyzing RFPs, designing solutions, and leading the creation of high-quality proposal documents.

Responsibilities
  • Analyze RFPs to identify requirements, evaluation criteria, and potential challenges
  • Develop tailored contact center solutions that address the specific needs and objectives of each client
  • Lead the creation of high-quality proposal documents, including executive summaries, solution overviews, service descriptions, and pricing structures
  • Oversee the entire RFP response process, from initial submission to contract negotiations
  • Develop strategies to position Neksjob Philippines as the preferred vendor and increase the likelihood of winning RFPs
  • Oversee projects from inception to completion, ensuring successful delivery within budget and timeline
Requirements
  • Bachelor's degree in business administration or a related field
  • Advanced degree (MBA or MS) preferred
  • Minimum 10 years of experience in the Contact Center industry, with 5 years in solutions role
  • Proven track record of delivering successful contact center solutions and projects
  • Strong understanding of contact center technology, services, operations, and best practices
  • Excellent writing, communication, and presentation skills
  • Strong analytical and problem-solving skills
Compensation

The estimated salary for this position is PHP 120,000 - 180,000 per month, depending on experience.

About Neksjob Philippines

Neksjob Philippines is a leading provider of contact center solutions. We are committed to delivering exceptional customer experiences and building long-term relationships with our clients.



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