Exceptional Guest Experience Specialist

1 day ago

Taguig, National Capital Region, Philippines beBeeCustomerService Full time $9,600 - $12,000
Customer Service Representative

We are seeking skilled customer service professionals to deliver exceptional guest experiences in the hospitality industry.

This role is ideal for those who excel in prompt communication, effective issue resolution, and seamless stay coordination.

  • Key Responsibilities:
  • Promptly respond to guest inquiries via phone and email.
  • Effectively resolve guest issues to ensure satisfaction.
  • Coordinate with internal teams to maintain high standards of service.
  • Update reservations accurately for proper accounting.
  • Liaise with online travel agencies (OTAs) to resolve channel-specific issues.
Qualifications
  • Proficiency in using OTA booking channels (Airbnb, VRBO, Expedia, Booking.com).
  • Experience with short-term rental property management systems.
  • Fluent English language skills (written and spoken).
  • Strong problem-solving skills and customer-focused mindset.
  • Ability to work independently and manage multiple tasks effectively.

Benefits of this role include:

  • Opportunity to work in a fast-paced environment.
  • Chance to develop strong customer service skills.
  • Collaborative team environment.

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