Professional Customer Experience Representative

1 day ago


Taguig, National Capital Region, Philippines beBeeCustomerService Full time ₱150,000 - ₱250,000
Job Overview:

We are seeking a customer service professional to join our team as a Recruiter. The ideal candidate will have excellent communication skills, be confident in decision making, and have experience working in a fast-paced environment.

Responsibilities:
  1. Supports across live chat, email, phone, and App reviews.
  2. Delivers exceptional Guest Service, to achieve required customer satisfaction targets.
  3. Responds and resolves Guest queries efficiently, in a timely manner.
  4. Maintains up-to-date knowledge of products and updates to the product.
  5. Ensures that any or all relevant Guest information, and detail of query, is recorded accurately and timely in the CRM.
Qualifications:
  • Good written and spoken communication skills
  • Confident in decision making, in line with business processes supplied
  • Basic computer skills, typing/keyboard skills and experience in navigating across different IT systems
  • Experience working in customer service or contact center
  • Completed High School level or K-12
  • Possess a passion for providing an exceptional Guest experience
Additional Information:

All personal details will be kept confidential according to EEO guidelines.



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