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Success Strategist

1 week ago

Manila, National Capital Region, Philippines Select Energy Solutions, Inc Full time

We are looking for a highly motivated Success Strategist to join our team at Select Energy Solutions, Inc. As a Success Strategist, you will play a pivotal role in driving business growth and expansion through strategic partnerships and relationship-building.

Key Responsibilities:
  • Strategic Partnership Development
  • Cultivate and maintain high-level relationships with clients, leveraging your expertise to provide innovative solutions and drive business results.
  • Develop and implement tailored partnership strategies that meet the unique needs of each client, ensuring maximum value and satisfaction.
  • Work collaboratively with cross-functional teams to deliver exceptional service and exceed client expectations.

Client Relationship Management

  • Act as the primary point of contact for a portfolio of global clients, ensuring exceptional service delivery and timely issue resolution.
  • Conduct regular meetings with clients to evaluate service performance, discuss forthcoming changes, and address any concerns or issues.
  • Continuously monitor client satisfaction levels, gather feedback, and conduct satisfaction assessments to identify areas for improvement and ensure ongoing client happiness.

Performance Reporting and Analysis

  • Generate regular reports on service delivery performance, including SLA compliance, customer satisfaction, and operational metrics.
  • Analyze performance data to identify trends, patterns, and areas for improvement.
  • Provide insights and recommendations to senior management for enhancing service delivery effectiveness and efficiency.