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Customer Success Strategist

3 weeks ago


Manila, National Capital Region, Philippines StoreHub Full time

As a Customer Success Strategist at StoreHub, you will be responsible for developing and implementing strategies to ensure the long-term success of our customers.

About the Role:

  • Develop and execute customized plans to drive customer growth and retention
  • Collaborate with merchants to identify areas for improvement and implement solutions
  • Provide ongoing support and training to help merchants maximize the value of our platform
  • Negotiate deals with merchants and work with the marketing team to develop targeted initiatives
  • Manage multiple projects simultaneously, ensuring timely delivery of high-quality results
  • Serve as the primary point of contact for merchant inquiries and take ownership of resolving issues through collaboration with various departments
  • Share knowledge and best practices with the team to continuously improve performance

Requirements:

  • 1-3 years of experience in Customer Success, Key Account Management, Merchandising, or Business Development
  • A passion for delivering exceptional customer experiences
  • Self-motivation, tenacity, and a desire to succeed in a fast-paced startup environment
  • Excellent communication and rapport-building skills
  • Logical thinking and strong problem-solving abilities
  • Ability to interact with diverse businesses and stakeholders, presenting effectively both verbally and in person
  • Familiarity with G-suite and basic Excel

What We Value:

  • Results-driven mindset
  • Passion for learning and growth
  • Team-oriented approach
  • Adaptability and flexibility
  • Strong problem-solving skills

We Offer:

  • Opportunities for career advancement and professional growth
  • A dynamic and supportive work environment
  • Competitive compensation and benefits package