Sales and Service Director

2 days ago

Ayala Alabang, National Capital Region, Philippines beBeeCUSTOMERCENTRIC Full time ₱6,000,000 - ₱8,000,000
Job Description:

We are seeking an experienced leader to oversee the sales and service strategy for our organization. As Head of Sales and Service, you will be responsible for defining and implementing sales strategies that drive revenue growth and enhance customer satisfaction.

The successful candidate will lead a national sales and service team, including recruitment, training, performance management, and motivation. They will identify new market opportunities, partnerships, and business channels, and establish key performance metrics, forecasts, and budgets.

You will work closely with marketing to align go-to-market strategies and promotional campaigns, and develop a customer service strategy focused on improving client satisfaction and retention. Additionally, you will ensure high-quality, consistent customer experience through leading service delivery teams and implement systems to monitor customer feedback and resolve complaints efficiently.

Other responsibilities include driving technology adoption to enhance service delivery, aligning objectives with product, marketing, operations, and finance teams, and providing insights into product/service improvement as the voice of the customer internally.

In this role, you will report performance results to the executive team and make strategic recommendations to drive business growth and customer satisfaction.

Required Skills and Qualifications:
  • A Master's Degree in engineering is an advantage.
  • Licensed Engineer or equivalent educational attainment.
  • Excellent organizational and leadership ability.
  • Outstanding communication and negotiation skills.
  • Experience in planning and implementing sales strategies.
  • Good business sense.
  • English and local language proficiency.
  • Analytical mind.
  • Problem-solving aptitude.
  • Leadership and team development expertise.
  • Strategic planning and execution skills.
  • CUSTOMERCENTRIC mindset.
  • Data-driven decision making.
  • Conflict resolution and negotiation skills.
  • Change management capabilities.
Benefits:

This is an exciting opportunity for a motivated and experienced professional to join our team and drive business growth and customer satisfaction. If you are a strong leader with excellent communication and problem-solving skills, we encourage you to apply.

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