IT Infrastructure Specialist

2 weeks ago


Cebu City, Central Visayas, Philippines Your Go to Recruiter Full time

Company Overview: Your Go to Recruiter is a leading provider of recruitment services, helping businesses find the best talent for their teams.

Salary: $80,000 - $120,000 per year, depending on experience and qualifications.

Job Description: As an IT Infrastructure Specialist at Your Go to Recruiter, you will play a critical role in ensuring the smooth operation of our contact center solution. You will be responsible for designing and implementing functional contact flows, fixing bugs and making changes in a timely manner, and implementing API calls to different business systems.

Responsibilities:

  • Design and implement functional contact flows
  • Fix bugs and make changes in a timely manner
  • Implement API calls to different business systems
  • Maintain existing flows, rights groups, configurations, and additional apps within our contact center solution
  • Connect Genesys Cloud CX to our telephony carriers via SIP, SBC, etc
  • Develop, maintain, and improve our existing toolchain (e.g., Genesys Cloud, Git, Terraform, Vault)
  • SUPPORT AND ADVISE CUSTOMER CARE UNITS TO IMPROVE BUSINESS EFFICIENCY
  • Take part in on-call duty to maintain 24/7 availability
  • Continually learn new technologies
  • Be part of a team that shapes how customer care is handled on a worldwide scale

Requirements:

  • A team player who can easily work with multinational teams
  • Experience in at least one scripting language (e.g., Javascript, Python, ...), including testing and debugging your code after deployment
  • Familiarity with contact center/call center operations
  • Your communication skills allow you to communicate technical details to a layman audience
  • Understanding of different operating systems
  • Ideally, you already have experience in telephony systems and SIP
  • Ideally, basic knowledge of MySQL or PostgreSQL
  • Knowledge about data compliance (GDPR) is a plus
  • Your experience comes from either formal education or practical knowledge
  • You are fluent in English


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