IT Infrastructure Specialist
2 weeks ago
Company Overview: Your Go to Recruiter is a leading provider of recruitment services, helping businesses find the best talent for their teams.
Salary: $80,000 - $120,000 per year, depending on experience and qualifications.
Job Description: As an IT Infrastructure Specialist at Your Go to Recruiter, you will play a critical role in ensuring the smooth operation of our contact center solution. You will be responsible for designing and implementing functional contact flows, fixing bugs and making changes in a timely manner, and implementing API calls to different business systems.
Responsibilities:
- Design and implement functional contact flows
- Fix bugs and make changes in a timely manner
- Implement API calls to different business systems
- Maintain existing flows, rights groups, configurations, and additional apps within our contact center solution
- Connect Genesys Cloud CX to our telephony carriers via SIP, SBC, etc
- Develop, maintain, and improve our existing toolchain (e.g., Genesys Cloud, Git, Terraform, Vault)
- SUPPORT AND ADVISE CUSTOMER CARE UNITS TO IMPROVE BUSINESS EFFICIENCY
- Take part in on-call duty to maintain 24/7 availability
- Continually learn new technologies
- Be part of a team that shapes how customer care is handled on a worldwide scale
Requirements:
- A team player who can easily work with multinational teams
- Experience in at least one scripting language (e.g., Javascript, Python, ...), including testing and debugging your code after deployment
- Familiarity with contact center/call center operations
- Your communication skills allow you to communicate technical details to a layman audience
- Understanding of different operating systems
- Ideally, you already have experience in telephony systems and SIP
- Ideally, basic knowledge of MySQL or PostgreSQL
- Knowledge about data compliance (GDPR) is a plus
- Your experience comes from either formal education or practical knowledge
- You are fluent in English
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