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Phone Support Consultant

1 week ago

Manila, National Capital Region, Philippines enablesGROUP Full time

**Key Responsibilities**

  • Provide telephone-based first point of contact with potential clients to qualify their need and conduct case assessments prior to transferring calls to a Placement Specialist.
  • Responsible for initiating telephone-based discussions to provide general information and advice about aged care placement to members.
  • Schedule, make and remake timely outbound calls, SMSs and emails to members of the public who provide their details.
  • Support other members' case management teams to facilitate placement introductions to aged & home care providers and provide referrals to other third-party service providers.