Customer Service Team Supervisor

20 hours ago

Quezon City, National Capital Region, Philippines beBeeTeamLeader Full time ₱800,000 - ₱1,200,000

The successful candidate will oversee daily operations, including coaching customer service representatives and monitoring program objectives.

Key Responsibilities
  • Provide one-on-one coaching to Customer Service Representatives to enhance performance and achieve targets.
  • Support employees in developing their career paths through regular feedback and development plans.
  • Conduct ongoing floor support to assist with product and process knowledge, as well as identify issues.
  • Review departmental and individual performance reports daily to identify trends and areas for improvement.
  • Lead team meetings to ensure consistent understanding of issues and actions.
  • Perform quality listening on CSR calls to assess customer experience and employee performance.
  • Represent the Call Centre team at interdepartmental meetings to ensure customer and departmental interests are represented.
Requirements
  • 1-2 years of supervisory or people management experience is required.
  • Proven consulting, facilitation, and coaching skills are essential.
  • Ability to interpret and communicate moderate to complex data.
  • Superior communication skills, both written and verbal, are necessary.
  • Prior customer service experience and problem-solving abilities are required.
  • Organizational skills to manage competing priorities and time-sensitive tasks.
  • Intermediate to advanced MS Office skills.
  • Excellent negotiation skills for dealing with difficult customers effectively.
Job Benefits
  • Opportunity to work in a dynamic environment with constant learning opportunities.
  • Professional growth and development through training and mentorship.
  • Collaborative team environment promoting teamwork and open communication.

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