
Customer Care Supervisor
4 weeks ago
Customer Care Team Leader
The Customer Care Team Leader is responsible for leading and developing a team of at least 10 Customer Care Executives (CCEs) to promote customer advocacy while ensuring productivity and service level standards are met. The role requires being available, reliable, and attentive to both team members and customers.
Key Responsibilities:
- Leadership:
- Model AXA values and attitudes
- Be available, reliable, and attentive to team and customers
- Implement contact centre best practices daily
- Customer Advocacy:
- Support agents with escalations, call-backs, complaints, and ICF
- Employee Development & Engagement:
- Productivity Improvement:
Develop and maintain strong relationships with peers, support groups, and internal partners.
Critical Accountabilities include:
- Operational efficiency, including monitoring service levels, attendance, coaching, and HR administration
- Supporting and developing CCEs to improve FCR, ICF, and customer satisfaction scores
- Managing escalations and ensuring timely resolution of customer concerns
- Fostering employee engagement and maintaining coaching compliance
Key Decisions include setting team and individual KPIs, recommending actions, and managing team size and performance metrics.
Qualifications:
- Graduate of a 4-year course, preferably in Business or Finance
- At least 3 years of experience as a Customer Care Supervisor managing a team of 10 or more, preferably in the insurance or financial industry
Personal Characteristics:
- Leadership, analytical skills, customer-centric attitude, detail-oriented, organized
- Proficiency in MS Office, strong communication, presentation, and facilitation skills
About AXA:
AXA SA is a French multinational insurance firm.
#J-18808-Ljbffr-
Customer Care Manager
4 weeks ago
Makati City, National Capital Region, Philippines AXA Full timeThe Customer Care Manager is responsible for overseeing the core operations of the Contact center. Will be responsible for the implementation, execution, compliance, and improvement of all processes, policies, and procedures to meet the company's performance goals.In coordination with other Customer Care Managers and senior officers, responsible for...
-
Customer care officer
2 days ago
Makati City, National Capital Region, Philippines AIA Hong Kong Full timeOverviewMediCard Phils., Inc. is one of the country's leading HMO and the only HMO founded and run by Doctors. Since its inception, the concept of service-oriented total health care has been the molding ideal of MediCard. The competition is vast, and the benefits being offered by the competitors are tempting. However, MediCard has taken the lead in providing...
-
Customer Care Representative
4 weeks ago
Mandaluyong City, National Capital Region, Philippines San Miguel Corp. Full timeSelect how often (in days) to receive an alert:Title: Customer Care Representative - Local Service DeskLocation:Mandaluyong City (ABK0), PHDate: Aug 7, 2025Description:Position Title: Customer Care RepresentativeWork Base: HOC - Mandaluyong CityQualifications: College graduate (preferably IT-related course); with above average computer skills; effective...
-
Nurse Care Specialist
4 days ago
Makati City, National Capital Region, Philippines beBeeCare Full timeJob DescriptionNurse Care Specialist RoleOur company is seeking a highly skilled and experienced Nurse Care Specialist to join our team. In this role, you will be responsible for assessing customer needs and providing high-quality care services.The successful candidate will have excellent communication skills, strong analytical abilities, and the ability to...
-
Care Professional
24 hours ago
Makati City, National Capital Region, Philippines beBeeCustomer Full time ₱800,000 - ₱1,200,000Job Title: Customer Care OfficerThis role requires a highly skilled and experienced professional to ensure exceptional customer satisfaction and revenue growth. The ideal candidate will possess strong communication and relationship-building skills, with the ability to develop and implement effective strategies for account management.The successful candidate...
-
Beauty Advisor-Skin Care
3 weeks ago
Makati City, National Capital Region, Philippines Scent and Beaute Inc. Full timeGreets customers and helps them feel welcomeDemonstrates the proper use of various beauty and skin care productsSells beauty, and skin care products (including cosmetics, serums, and lotions) when appropriateIdentifies client needs and goals, and assists them in finding and selecting appropriate productsAdvises clients on proper skin careManages stock and...
-
Operations Supervisor
15 hours ago
Quezon City, National Capital Region, Philippines Tenet Healthcare Full timeOperations Supervisor (Healthcare) role at Tenet HealthcareThe Supervisor is responsible for the supervision and leadership of the Patient Account Representatives; both on-site and telecommuters. Directly responsible for the interviewing, hiring, training, scheduling and monitoring of staff as well as all aspects of A/R Management and Performance Management....
-
BPO Customer Care Senior Representative
3 weeks ago
Caloocan City, National Capital Region, Philippines NTT DATA, Inc. Full timePress Tab to Move to Skip to Content LinkSelect how often (in days) to receive an alert: Create AlertAs a Customer Care Specialist (Tier 1), you will be responsible for handling inbound calls from existing and potential customers. You are directly accountable for meeting and exceeding client goals as they relate to service levels and quality of calls within...
-
Customer Care Representative
4 weeks ago
Mandaluyong City, National Capital Region, Philippines San Miguel Corp. Full timeSelect how often (in days) to receive an alert:Title: Customer Care Representative - Local Financial AccountLocation:Mandaluyong City (ABK0), PHDate: May 15, 2025Description:Position Title:Customer Service RepresentativeWork Base: SMPC, MandaluyongQualifications: Graduate of 4-year course or completed at least 2 years in College; preferably with Financial...
-
Store Supervisor
1 week ago
Makati City, National Capital Region, Philippines JCW Outsourcing and Management Services Inc Full timeQualifications:- Male/Female- Bachelor's Degree- With relevant/related experience in retail operations- Able to lead a Team- Willing to be assigned in Waltermart Department Store MakatiJob Description:A store supervisor is responsible for overseeing the daily operations of a retail store, ensuring smooth workflow, excellent customer service, and...