
Clinic Operations Supervisor
4 weeks ago
We are looking for a dedicated and service-oriented Derma Operations Supervisor to oversee the day-to-day operations of the Victoria Skin Clinic. This role involves supervising clinic staff, managing appointment scheduling, maintaining inventory and equipment, and ensuring excellent customer service. The Derma Operations Supervisor plays a key role in maintaining operational efficiency, client satisfaction, and service excellence within a hospitality-driven environment.
Duties & Responsibilities
- Supervise daily clinic operations, ensuring smooth workflow, proper staffing, and adherence to service protocols.
- Lead and motivate the derma team (therapists, aestheticians, receptionist) to deliver exceptional guest experiences.
- Monitor and coordinate client appointments, service flow, and timely delivery of treatments.
- Ensure all equipment, treatment rooms, and clinic facilities are maintained in good condition and meet hygiene standards.
- Oversee inventory management of skincare products, supplies, and equipment, including ordering and stock control.
- Address guest inquiries, feedback, and complaints in a professional and timely manner.
- Collaborate with the Marketing Team on promotional activities and service offerings.
- Ensure compliance with health and safety regulations, standard operating procedures, and brand standards.
- Train new staff and provide ongoing coaching to ensure skill development and service consistency.
- Prepare and submit operational reports, including daily sales, service performance, and client feedback.
- Bachelor's degree in Hospitality, Business Management, or a related field preferred.
- Minimum of 2–3 years of experience in spa, dermatology clinic, or aesthetic operations, with supervisory experience.
- Strong knowledge of skincare treatments, dermatological procedures, and hospitality service standards.
- Excellent leadership, organizational, and customer service skills.
- Proficient in scheduling systems, POS, and clinic operations software.
- Detail-oriented, with the ability to multitask and manage time effectively.
- Professional appearance and a customer-focused attitude.
- Willing to work flexible hours, including weekends and holidays, as required by clinic operations.
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