Strategic Account Manager
4 days ago
We are committed to creating a workplace where everyone feels valued, respected, and empowered to succeed. Our goal is to foster a collaborative environment that promotes innovation, creativity, and excellence.
We are seeking a highly experienced Senior Client Services Manager who will drive business growth, improve operational efficiency, and enhance customer satisfaction. Key responsibilities include managing new and existing campaigns, building strong relationships with clients, and developing strategies to improve operational efficiency and customer satisfaction.
Key Responsibilities:
Manage new and existing campaigns with autonomy through the client lifecycle under the guidance of a Director or Senior Director.
Ensure that all campaign metrics/SLAs are met and all clients are highly satisfied with the teams' performance.
Develop and maintain strong relationships with clients to ensure their needs are met and exceed their expectations.
Lead cross-functional teams to achieve business objectives and drive operational efficiency.
Requirements:
3+ years experience in a consulting and/or account management role in retail and/or social media verticals.
3+ years experience in managing customer care, call centers, and/or back office operations preferred.
3+ years experience in start-ups or high growth companies preferred.
Driven to self-improve and extend spheres of knowledge and influence.
Practical and action-oriented.
Ability to sell and be persistent and aggressive.
Must be able to inspire and persuade people.
Willing to work long hours, including weekends.
Must be able to commit to up to 30% of the year traveling, including international travel.
Standing and sitting for sustained periods of time, at least 50%.
Close visual acuity to perform activities such as preparing and analyzing data and figures; transcribing; viewing a computer terminal; extensive reading.
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