Customer Service Ambassador

1 month ago


Ayala Alabang, National Capital Region, Philippines Neksjob Full time

We are seeking a skilled and dedicated Customer Service Ambassador to join our team at Neksjob in Sucat.

About the Role

As a Customer Service Ambassador, you will be responsible for providing top-notch customer service to travelers via phone, email, or chat. Your primary goal will be to ensure a seamless customer experience by resolving inquiries about flights, hotel bookings, car rentals, and travel packages in a timely and professional manner.

Key Responsibilities
  • Maintain clear and effective communication with customers, addressing their needs and concerns with empathy and understanding.
  • Provide accurate and concise information regarding travel-related services, ensuring that customers have a comprehensive understanding of their options.
  • Identify and escalate complex issues to senior colleagues or management as necessary, maintaining a commitment to delivering exceptional customer service.
Requirements
  • A minimum of a High School Graduate degree or equivalent qualification.
  • At least 1 year of experience working in customer-facing roles, preferably in the international account sector.
  • Excellent verbal and written communication skills, with the ability to adapt your tone and language to suit diverse customer preferences.
  • Availability to work full-time and flexible shifts, including evenings and weekends, as required by the business.
  • Willingness to relocate to the office location, if needed.
What We Offer

At Neksjob, we recognize the value of our employees and offer a range of benefits to support their personal and professional growth. As a Customer Service Ambassador, you can expect:

  • A competitive salary, estimated at PHP 20,000 per month, commensurate with your experience and qualifications.
  • An exciting performance bonus scheme, recognizing individual and team achievements.
  • Account-specific allowances, reflecting your dedication and expertise.
  • Career advancement opportunities, empowering you to grow professionally and take on new challenges.
  • Promotion within the company, enabling you to progress through the ranks and develop leadership skills.
  • A comprehensive healthcare benefits package, ensuring your well-being and protection.


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