Customer Service Professional

1 month ago


Ayala Alabang, National Capital Region, Philippines Gratitude Philippines Full time

We are seeking a highly skilled Customer Service Representative to join our team at Gratitude Philippines. As a key member of our customer experience management solutions, you will be responsible for providing exceptional service to our clients.

Key Responsibilities
  • Resolve product or service problems by clearly understanding customers' complaints and selecting the best solution to address the issue.
  • Manage large volumes of incoming calls in a professional and timely manner.
  • Communicate effectively with customers to provide solutions and alternatives within established time limits.

You will work closely with our clients to understand their needs and preferences, and provide tailored solutions to meet their expectations.

Requirements
  • High school graduate or college undergraduate with 6 months of BPO voice experience.
  • Excellent communication and problem-solving skills.
  • Ability to work in a fast-paced environment and handle multiple calls simultaneously.
Benefits
  • HMO (Health Maintenance Organization) coverage.
  • Night differential pay.
  • Performance-based incentives.

The successful candidate will have a strong passion for delivering exceptional customer service and a willingness to learn and grow with our company. We offer a competitive salary range of $18,000 - $23,000 per year, depending on experience.



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