Medical Contact Center Advisor

1 week ago

Pagadian, Zamboanga Peninsula, Philippines beBeeMedical Full time ₱464,492 - ₱621,718

As a Medical Contact Center Advisor, you will play a vital role in providing exceptional customer service and support to individuals seeking medical information and guidance. This is an opportunity to leverage your medical knowledge and expertise to make a positive impact on people's lives.

About the Role:

In this position, you will serve as a trusted advisor for customers who are looking for clarity on medication side effects. You will engage in consultative, patient-first conversations, using your medical knowledge to ask the right questions and provide clear, compassionate guidance.

Main Responsibilities:
  • Respond to medical information queries, product quality complaints, and general inquiries received via telephone, email, or other channels.
  • Record and report Adverse Drug Reactions within required timelines (per regulations and internal guidelines).
  • Perform and support various activities including tracking information and metrics, ongoing quality control of defined process steps, training, and data reconciliation from multiple sources.
Qualifications and Requirements:
  • A minimum of 3-4 years relevant experience, or 1 year safety experience.
  • A strong understanding of regulatory requirements, pharmacovigilance practices, and ICH GCP guidelines.
  • Excellent written and verbal communication skills.
  • Technical proficiency with Microsoft Office suite.
  • High accuracy with attention to detail.
Benefits and Growth Opportunities:

This role offers a unique opportunity to grow professionally and develop your skills in a supportive and dynamic environment. You will have the chance to work with a talented team of professionals who share your passion for delivering exceptional customer service and support.

Key Skills and Qualities:
  • Good interpersonal and communication skills.
  • Ability to work independently under moderate supervision.
  • Strong problem-solving and analytical skills.
  • Attention to detail and ability to maintain confidentiality.

Learn more about our commitment to equality and accommodations requests.

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