Global Technical Advocate

1 week ago

Makati City, National Capital Region, Philippines beBeeCustomer Full time $60,000 - $95,000

Nulogy is a technology company with a vision of greater collaboration and agility within the supply chain. Our software platform enables Consumer Packaged Goods (CPG) companies and their contracted network of manufacturers and packagers to reduce waste, costs, and better serve their customers.

Our technology is currently being leveraged within the world's leading CPG organizations, synonymous with best-of-breed supply chain solutions.

We've grown rapidly over the last decade and have received multiple awards for company culture including Canada's Top Small & Medium Employers award 2024, Great Place to Work 2025 and Greater Toronto's Top Employers for 2025.

About The Role

This position will focus on providing services during EMEA time zones. You will be an expert on all of our services, able to assist with the most challenging inquiries.

Responsibilities
  1. Support our customers by email and phone with their inquiries on a day-to-day basis.
  2. Manage customer expectations appropriately and always follow up on promises and time commitments.
  3. Accurately log all customer communications in our support ticket tracking tool.
  4. Understand customer business processes and software system processes and their relationships.
  5. Complete regular tasks for customers such as report creation.
  6. Ensure reported defects are thoroughly tested, replicated and documented.
  7. Work closely with our development support team to ensure incidents are resolved timely and within SLA's.
  8. Update internal and customer facing knowledge base with new support articles, videos and training material.
  9. Able to occasionally travel and visit our customers.
About You
  1. You understand the concept of providing an excellent customer experience.
  2. You're eager to build a strong rapport with our customers and their employees.
  3. You're friendly, empathetic, patient and personable even under stressful circumstances.
  4. You have outstanding written and verbal communication skills.
  5. You can exercise the 'Three T's' (Thinking, Talking, Typing).
  6. You show a strong ability to solve problems creatively, and systematically.
  7. You demonstrate great attention to detail, and are an organized thinker.
  8. You have strong technical, software, internet experience.
  9. You're available for rotational on-call After Hours Support.
  10. You have 3+ years of customer/technical service experience.
Preferred Qualifications
  1. Knowledge of relational databases, SQL, Microsoft Excel.
  2. Experience in supply-chain, EDI, logistics, manufacturing or packaging.
  3. Multilingual (Spanish, French, Mandarin).

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