Global Technology Liaison

24 hours ago

Makati City, National Capital Region, Philippines beBeeMandarin Full time ₱4,000,000 - ₱7,000,000
Technical Support Specialist

Mandarin Technology Support is a critical role at JPMorganChase. Join our Transmission Support Team, part of the Treasury Services Solution Center, providing 24/7 technical support for transaction initiation and reporting.

Key Responsibilities
  • Manage and resolve inquiries received via phone, email, and internal case transfer.
  • Advocate on behalf of clients to ensure their needs are met when working with business partners.
  • Timely escalate issues following defined escalation procedures.
  • Troubleshoot and investigate client connectivity issues, processing failures, and transactional inquiries.
Required Qualifications, Skills, And Capabilities
  • Strong verbal and written communication skills in English and Mandarin: business-level proficiency in Mandarin is required, alongside fluent English.
  • Minimum 5 years of Customer Service experience.
  • Minimum 2 years of Technical Support experience.
  • Self-motivated and self-managing, demonstrating sound judgment and effective decision-making.
  • Effective analytical approach and complex problem-solving skills.
  • Ability to perform a broad range of tasks and project assignments concurrently through effective prioritization.
Benefits

JPMorganChase values diversity and inclusion and is an equal opportunity employer. We provide reasonable accommodations for applicants and employees with religious practices, beliefs, or disability needs.

About The Role

This is a full-time Information Technology role.

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