Service Excellence Coordinator

1 week ago


Manila, National Capital Region, Philippines Doubledragon Corporation Full time
Role Overview

We are seeking an experienced Customer Service Supervisor to join our team at Doubledragon Corporation. In this role, you will be responsible for leading our front-line support team, developing and implementing processes to improve customer satisfaction, and analyzing performance metrics to identify areas for improvement.

Key Responsibilities
  • Lead the Front-Line Support Team: Supervise a team of customer service representatives, providing guidance and support to ensure exceptional service delivery.
  • Develop and Implement Processes: Create and implement processes to improve customer satisfaction and reduce response times.
  • Coach and Develop Team Members: Provide regular coaching and feedback to team members to help them develop their skills and knowledge.
  • Analyze Performance Metrics: Track and analyze key performance metrics to identify areas for improvement and make data-driven decisions.
Requirements
  • Bachelor's/College Degree in Hospitality/Tourism/Hotel Management or equivalent required.
  • At least 1 year of working experience in the related field is required for this position.


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