Career Path: Order Fulfillment Specialist

18 hours ago

Ayala Alabang, National Capital Region, Philippines beBeeCoordinator Full time ₱4,000,000 - ₱8,000,000
Job Opportunity

This is an excellent chance for someone looking to join a reputable international organization with a dynamic, collaborative work environment.

The Customer Success Coordinator ensures a seamless client experience by accurately and efficiently managing orders from intake to invoicing. Supporting the company's mission to deliver high-quality solutions, they collaborate closely with internal teams and clients to maintain operational efficiency and clear communication.

Responsibilities:
  • Order Management
    • Verify incoming orders for accuracy, margin requirements, and artwork readiness
    • Coordinate timelines with vendors and ensure orders align with client expectations
    • Track orders through production and delivery, updating the workflow dashboard regularly
  • Client Communication
    • Respond to client inquiries, requests, and updates in a clear, concise, and timely manner
    • Escalate challenges proactively, offering solutions and ensuring follow-through
    • Maintain consistent updates with both internal stakeholders and external vendors
    • Communicate with vendors to request and deliver quotes from factories to clients
    • Proactively follow up with vendors and clients to keep all parties informed throughout the order process
  • Invoicing & Follow-Through
    • Ensure timely and accurate invoicing of completed jobs
    • Handle simple accounting and billing reconciliation tasks
    • Monitor job status to prevent missed billing or delivery issues
  • Process Excellence
    • Maintain up-to-date order status in CRM and workflow tools
    • Identify inefficiencies or risks and participate in process improvement efforts
    • Adhere to team best practices for naming, notes, and internal communication
  • Quote & Pricing Coordination
    • Request and evaluate quotes from international vendors (e.g., China, Vietnam, Cambodia)
    • Recommend the best pricing options to the sales team based on availability and cost

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