Human Resources Liaison

12 hours ago


Mandaue City, Central Visayas, Philippines beBeeHumanResources Full time $50,000 - $100,000

Job Summary

Serve as a key liaison between employees and HR teams, ensuring seamless transactional services.
  • Respond to employee inquiries via call, chat, and ticket with exceptional communication skills.
  • Support managers and employees with policy and navigation inquiries, transactions such as employee data changes, job updates, promotions, demotions, salary adjustments, performance management, learning initiatives, separations, tax queries, exits, and leave of absence on Workday.
  • Develop and refer to Standard Operating Procedures (SOPs) and Detailed Task Procedures (DTPs) for completing employee transactions.
  • Collaborate with onshore partners to gain expertise on all queries received from employees.
  • Create a centralized repository for out-of-scope queries and receive training to shift these into Tier 1. Forward Tier 2 transactions to relevant leads or onshore counterparts as per the defined process.


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