
Quality Assurance Specialist
1 day ago
Job Title: Quality Assurance Specialist - Plumbing
About the Role:We are seeking a highly skilled Quality Assurance Specialist to join our team. In this role, you will be responsible for managing a high volume of residential work orders daily, overseeing licensed plumbers in the field.
- Review and validate diagnoses, scopes, and quality control measures before work progresses.
- Evaluate contractor reports, photos, and videos for accuracy and completeness.
- Identify incomplete or inaccurate bids and coordinate with contractors to resolve issues.
- Provide technical guidance and escalate quality concerns as necessary.
- Ensure all documentation and data entries are accurate and complete.
- Serve as the final QA checkpoint before work approval, scheduling, or billing.
Key Requirements:
- 3–5+ years of hands-on residential plumbing experience.
- Master Plumber certification or equivalent.
- Strong diagnostic skills with the ability to assess work via photos, videos, and notes.
- Familiarity with common residential plumbing issues.
- Ability to identify subpar work and guide contractors toward correct scope.
- Clear, confident communication skills for technical discussions.
- Quick adaptability to new software platforms.
- Excellent organizational skills managing multiple work orders.
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