Quality Assurance Expert

1 day ago

Cavite City, Calabarzon, Philippines beBeeSpecialist Full time ₱800,000 - ₱1,100,000
Quality Assurance Specialist

We are looking for a Quality Assurance Specialist to join our team. The ideal candidate will have experience in quality assurance or customer experience analytics role in Tech or SaaS sector, with expertise in AI/ML model evaluation frameworks and benchmarks.

This is a remote position that offers flexibility for eligible candidates to work from home or in an office, depending on their preference.

About the Role:

The Quality Assurance Team plays a crucial role in driving the transformation of how we provide the best-in-class support experience. As a Quality Assurance Specialist, you will be responsible for assessing support interactions according to established standards, utilizing both traditional methods and AI-powered QA tools.

You will also be involved in coaching and mentoring team members, providing constructive feedback, guidance, and mentorship to help create actionable improvement plans.

Evaluation and Monitoring:

  • Assess support interactions according to established standards.
  • Utilize both traditional methods and AI-powered QA tools.

Coaching and Mentoring:

  • Provide constructive feedback.
  • Offer guidance and mentorship.
  • Help create actionable improvement plans.

Analysis and Reporting:

  • Conduct in-depth analyses of team and individual performance.
  • Share insights with leadership.
  • Engage in planning measurable milestones to address performance gaps impacting CSAT, QA, and CES.

Benefits:

We offer a wide range of perks and benefits designed to support you, your family, and to help you engage with your local community. Our offerings include health and wellbeing resources, paid volunteer days, and more.

What We Offer:

  • Flexibility to work from home or in an office.
  • A supportive and collaborative work environment.
  • Opportunities for growth and development.

Requirements:

To succeed in this role, you will need:

  • 3+ years of experience in quality assurance or customer experience analytics role in Tech or SaaS sector.
  • Experience with QA platforms with AI integrations.
  • Knowledgeable with AI/ML model evaluation frameworks and benchmarks.
  • Comfortable interpreting AI outputs and tuning models in collaboration with technical teams.

How to Apply:

If you are passionate about quality assurance and customer experience, please submit your application through our website. We look forward to hearing from you

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