
Front Desk Associate
7 hours ago
Job Title: Front Desk Associate
About the Role:We are seeking a friendly and efficient Front Desk Associate to join our team. As a key member of our front desk staff, you will be responsible for providing exceptional guest service and ensuring that all guests have a memorable and enjoyable stay with us.
The ideal candidate will possess excellent communication and interpersonal skills, with the ability to work in a fast-paced environment and handle multiple tasks simultaneously. Previous experience in a customer-facing role is not necessary, but a strong desire to provide excellent service and a passion for working in the hospitality industry is essential.
Responsibilities:- Welcoming guests as they arrive and checking them into their rooms.
- Answering phone calls and responding to guest inquiries.
- Handling guest complaints and resolving issues in a timely and professional manner.
- Processing payments and maintaining accurate guest records.
- Assisting guests with luggage and other requests.
- Coordinating with housekeeping and maintenance staff to ensure guest rooms are clean and functioning properly.
- Maintaining a clean and organized front desk area.
- Providing information about hotel amenities, local attractions, and restaurants.
- Upselling hotel services and amenities to guests.
- Ensuring guest satisfaction throughout their stay.
- Entry level position with a full-time schedule.
- Industry: Hospitality.
- A friendly attitude and good communication skills are essential.
This is an exciting opportunity to join our dynamic team and develop your skills in a fast-paced environment. We offer a competitive salary and opportunities for career advancement.
If you are a motivated and enthusiastic individual who is passionate about delivering exceptional guest service, we would love to hear from you
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