Technical Support Representative

2 days ago

Cabuyao, Calabarzon, Philippines beBeeSupport Full time ₱1,000,000 - ₱1,200,000
Overview

Job Opportunity Overview

We are seeking skilled and customer-focused professionals to join our team as Technical Support Representatives. This role involves providing technical assistance and troubleshooting support for a variety of clients across industries.

Candidates must have prior call center experience and strong proficiency in English, both written and spoken.

The ideal candidate will be able to respond to technical inquiries, resolve issues related to hardware, software, and connectivity, and guide users through solutions with patience and professionalism.

Responsibilities
  • Respond to inbound technical support requests via phone, chat, or email
  • Diagnose and troubleshoot hardware, software, and network issues
  • Guide customers through step-by-step solutions and escalate complex issues when necessary
  • Document all customer interactions accurately in the system
  • Maintain up-to-date knowledge of products, services, and support procedures
  • Ensure customer satisfaction by providing timely and effective resolutions
  • Follow company protocols and security guidelines when handling sensitive information
  • Collaborate with internal teams to improve support processes and customer experience
  • Meet performance metrics including resolution time, customer satisfaction, and attendance
Requirements
  • A high-speed internet connection
  • An appropriate, quiet work environment
  • Strong language proficiency in English
  • Work-from-home experience
Benefits

We understand the importance of balance and support, which is why we offer a variety of benefits and incentives that go beyond a paycheck. Our team members enjoy:

  • HMO Coverage plus a dependent
  • Dental Coverage
  • In-house dental assistance worth ₱5,000
  • Free meal during training
  • Allowances for rice, clothing, laundry and meals
  • Performance and loyalty bonuses
  • Frequent disinfection, fogging of workplace
  • Opportunities for growth and promotion
  • Employee shuttle services
  • Company retreats and off-site events
What We Offer

We take pride in tailoring our offerings to fit the needs of our diverse team. While specific benefits and incentives may vary by geography, the core of our commitment remains the same: rewarding effort, providing growth opportunities, and creating an environment where every employee feels valued.

If you're ready to join a company that recognizes your contributions and supports your growth, we encourage you to apply.

Equal Opportunity Employer

We believe diversity is a benefit to our employees, our company, our customers, and our community. All aspects of employment at our organization are based solely on a person's merit and qualifications. We maintain a work environment free from discrimination, one where employees are treated with dignity and respect.

We do not discriminate against any employee or applicant on the basis of age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations, and ordinances.

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