Remote Technical Support Specialist

3 days ago

Cabuyao, Calabarzon, Philippines beBeeTechnical Full time ₱1,000,000 - ₱1,200,000
Job Overview

We are seeking a skilled Technical Support Representative to provide technical assistance and troubleshooting support for various clients across industries. You will respond to technical inquiries, resolve issues related to hardware, software, and connectivity, and guide users through solutions with patience and professionalism.

Key Responsibilities:

  • Respond to inbound technical support requests via phone, chat, or email
  • Diagnose and troubleshoot hardware, software, and network issues
  • Guide customers through step-by-step solutions and escalate complex issues when necessary
  • Document all customer interactions accurately in the system
  • Maintain up-to-date knowledge of products, services, and support procedures
  • Ensure customer satisfaction by providing timely and effective resolutions
  • Follow company protocols and security guidelines when handling sensitive information
  • Collaborate with internal teams to improve support processes and customer experience
  • Meet performance metrics including resolution time, customer satisfaction, and attendance
Requirements

Ideal candidates are highly motivated and dedicated. The following qualifications apply:

  • Must be 18 years or older
  • High school diploma or equivalent
  • Previous call center experience
  • Work-from-home experience
  • Strong command of the English language
  • Typing speed of 20+ WPM
  • High-speed internet connection
  • Basic proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint)
  • Familiarity with Windows operating systems
  • Strong troubleshooting and follow-up skills
  • Able to multitask and self-manage effectively
  • Excellent interpersonal skills
Benefits

Our company offers competitive compensation and benefits, designed to grow with you. Starting compensation is based on experience, with a variety of benefits and incentives to support and reward our team members.

  • HMO Coverage plus a dependent; Rank & File: ₱100,000 coverage; Supervisors/Managers: ₱120,000 coverage
  • Dental coverage; In-house dental assistance worth ₱5,000
  • Free meals during training
  • Career growth and learning; Allowances for rice, clothing, laundry, and meals
  • Performance and loyalty bonuses; Frequent disinfection and workplace safety measures
  • Opportunities for growth and promotion; Employee shuttle services
  • Company retreats and off-site events; Social engagement and recognition

Specific benefits may vary by geography. If you're ready to join a company that recognizes your contributions and supports your growth, we encourage you to apply today.

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