Technical Support Specialist

16 hours ago

Cabuyao, Calabarzon, Philippines beBeeTechnical Full time ₱1,000,000 - ₱1,200,000
Job Opportunity

We are seeking skilled and customer-focused technical support specialists to provide technical assistance and troubleshooting support for various clients across industries.

  • Respond to inbound technical support requests via phone, chat, or email
  • Diagnose and troubleshoot hardware, software, and network issues
  • Guide customers through step-by-step solutions and escalate complex issues when necessary
  • Document all customer interactions accurately in the system

Candidates must have prior call center experience and strong proficiency in English, both written and spoken.

About This Role

This role involves providing expert technical advice and support to clients, helping them to resolve their technical issues efficiently and effectively.

  • Work collaboratively with clients to identify and resolve technical issues
  • Analyze complex technical problems and develop effective solutions
  • Communicate technical information clearly and concisely to non-technical stakeholders

As a technical support specialist, you will be working in a fast-paced environment where no two days are the same. You will need to be able to think on your feet and come up with creative solutions to complex problems.

What We Look For

We are looking for highly motivated and detail-oriented individuals who have excellent communication and problem-solving skills. If you are passionate about technology and enjoy helping others, then this could be the perfect role for you.

  • A minimum of 1 year's experience in a call center or technical support role
  • Strong knowledge of computer hardware, software, and networks
  • Excellent written and verbal communication skills

If you are interested in this exciting opportunity, please submit your application today.

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