Customer Experience Representative

2 days ago

Taguig, National Capital Region, Philippines beBeeRepresentative Full time ₱30,000 - ₱60,000

At MicroSourcing, we are seeking a Customer Experience Representative to join our team. This role offers an exciting opportunity for individuals to develop their skills in customer service and contribute to the growth of our company.

Job Summary

This is a full-time contract position that requires excellent communication and problem-solving skills. The successful candidate will be responsible for providing top-notch customer service to our clients, handling claims processing, and ensuring seamless interactions with internal teams.

Key Responsibilities
  • Claims Processing: Review, assess, and process a high volume of routine claims within set timeframes.
  • Customer Communication: Handle customer inquiries regarding claims status and policy coverage.
  • Documentation: Ensure all necessary documentation is collected and filed accurately in the system.
  • Collaboration: Work closely with internal teams, including underwriting and customer service, to resolve claims efficiently.
Requirements
  • Experience: 0-2 years in a customer-facing role (e.g., customer service, retail, hospitality).
  • Communication: Excellent verbal and written communication skills with strong active listening abilities.
  • Problem-Solving: Proven ability to troubleshoot issues, multitask, and work effectively under pressure.
  • Attention to Detail: Strong accuracy, organizational, and time-management skills.
Benefits
  • Competitive Rewards: Enjoy above-market compensation, healthcare coverage on day one, plus one or more dependents, paid time-off with cash conversion, group life insurance, and performance bonuses.
  • A Collaborative Spirit: Contribute to a positive and engaging work environment by participating in company-sponsored events and activities.
  • Work-Life Harmony: Enjoy the balance between work and life that suits you with flexible work arrangements.
  • Career Growth: Take advantage of opportunities for continuous learning and career advancement.

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