Customer Experience Ambassador

2 days ago

Taguig, National Capital Region, Philippines beBeeCustomeService Full time ₱3,500,000 - ₱5,000,000
Customer Service Representative

We are seeking a highly skilled Customer Service Representative to join our team. As a key member of our customer-facing department, you will be responsible for delivering exceptional service to our clients via various communication channels.

Your primary objective will be to resolve customer inquiries and issues in a timely and professional manner, ensuring that all concerns are addressed to the client's satisfaction. This role requires strong problem-solving skills, excellent verbal and written communication abilities, and the capacity to work well under pressure.

  • Main Responsibilities:
    • Respond to customer inquiries and complaints in a prompt and courteous manner.
    • Assess and resolve customer issues using your problem-solving skills and product knowledge.
    • Communicate effectively with customers via phone, email, or chat to understand their needs and provide solutions.
    • Escalate complex issues to senior representatives or managers as necessary.
    • Maintain accurate records of customer interactions and update systems accordingly.
Requirements
  • Experience: A minimum of 3 years in a customer-facing role, preferably in a call center environment.
  • Autonomy and Organization: Self-motivated and organized individuals who can prioritize tasks effectively.
  • Communication Skills: Excellent verbal and written communication skills, with the ability to communicate complex information clearly and concisely.
  • Technical Skills: Proficiency in CRM software and other productivity tools is preferred.
  • Adaptability: Willingness to adapt to changing priorities and workflows.
  • Teamwork: Ability to collaborate with colleagues to achieve team goals.
Benefits

We offer a dynamic and supportive work environment, opportunities for career growth and development, and a competitive compensation package. Our team is passionate about delivering exceptional customer experiences, and we're looking for like-minded individuals to join us on this journey.

At Penbrothers, we empower talented individuals to make a meaningful impact on fast-growing startups and dynamic companies. Join our community and take advantage of:

  • Meaningful Work & Growth: We foster an environment that encourages learning and provides opportunities for growth.
  • Employee-Focused Culture: We genuinely invest in our people's career and welfare.
  • Global Reach & Local Impact: Get to work with high-growth startups and dynamic companies from the comfort of your own home.

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