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Client Relations Specialist

2 weeks ago

Manila, National Capital Region, Philippines BIGO Technology Pte. Ltd. Full time

We are looking for an experienced Client Relations Specialist to join our team at BIGO Technology Pte. Ltd.

About the Role

This is a mid-senior level full-time position that involves managing client relationships, ensuring seamless operations and optimizing impact on our platform.

Key Responsibilities:

  • Talent Sourcing: Identify and onboard qualified agencies and broadcasters to expand our talent pool.
  • Client Relationship Management: Act as the primary point of contact for assigned clients, resolving inquiries and issues in a timely manner.
  • Case Tracking: Record important feedback or inquiries from clients and ensure all cases are resolved promptly.
  • Performance Analytics: Develop a comprehensive understanding of client performance metrics, providing key insights to support operations.
  • Content Creation: Produce educational content for clients based on in-app trends and market analysis.
  • Event Support: Design and launch events that improve overall client satisfaction, conducting reviews based on data provided.

Required Skills and Qualifications:

  • Bachelor's degree in business administration or management.
  • Strong client relations skills, acting as a liaison between BIGO and clients.
  • Proficient skills in designing materials.
  • Basic knowledge in Microsoft Office Suite, capable of organizing sheets and tracking data.
  • Experience in the livestreaming industry and events will receive priority consideration.
  • Excellent written and verbal communication skills.
  • Exceptional attention to detail and a proactive problem-solving approach.
  • Efficient multitasker with a strong desire to work in a fast-paced environment.

About Us

BIGO Technology Pte. Ltd. is a leading mobile live stream app where users broadcast their life moments, show their talents, interact and send virtual gifts in real-time, and enjoy fun live sessions with people worldwide.