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Client Relations Manager

2 weeks ago

Manila, National Capital Region, Philippines The Moment Group Full time
About The Role

We are seeking a highly skilled Customer Engagement Manager to join our team at The Moment Group. As a key member of our client relations team, you will be responsible for building and maintaining long-term relationships with our clients.

You will develop and execute effective customer engagement strategies, drive product adoption, and collaborate with internal teams to address customer needs.

This role requires a customer-centric mindset, excellent communication skills, and the ability to analyze customer feedback to improve engagement strategies.

Responsibilities

Client Relationship Development:

  • Develop and maintain strong, long-term relationships with key clients.
  • Act as the primary point of contact for customer inquiries, concerns, and escalations.
  • Proactively engage with customers to understand their needs and ensure satisfaction.

Strategic Planning:

  • Develop and execute effective customer engagement strategies.
  • Collaborate with marketing and product teams to enhance the overall customer journey.
  • Analyze customer feedback to improve engagement strategies.

Reporting & Analytics:

  • Monitor key performance indicators (KPIs) such as Customer Satisfaction (CSAT), Net Promoter Score (NPS), and retention rates.
  • Provide regular reports to senior management on customer engagement insights.
  • Utilize data-driven strategies to optimize customer engagement processes.

Leadership & Collaboration:

  • Work closely with customer success, sales, and product teams to align on customer goals.
  • Mentor and support junior customer engagement team members.
  • Lead or participate in cross-functional meetings to drive customer-focused initiatives.