Client Relations Specialist

5 days ago

Manila, National Capital Region, Philippines Philippines Fiber Optic Cable Network Ltd., Inc Full time

We are seeking a highly motivated and experienced Marketing and Sales Associate to join our team at Philippines Fiber Optic Cable Network Ltd., Inc. As a key member of our organization, you will be responsible for developing and implementing strategies to enhance customer loyalty and satisfaction.

Key Responsibilities
  • Serve as the primary point of contact for assigned clients, addressing their inquiries and concerns promptly.
  • Build strong relationships with clients to understand their needs and preferences.
  • Provide regular updates on project progress, financial matters, and operational efficiency improvements to clients.
  • Streamline the Client OPEX Approval Process to ensure seamless operations.
  • Lead discussions with clients to address concerns, resolve disputes, and reach mutually beneficial agreements.
  • Monitor payment schedules and ensure timely collection of outstanding balances from clients.
  • Track and report key metrics related to OPEX approval times, negotiation success rates, and payment collection efficiency.
Qualifications
  • Education: Completed Bachelor's degree in Business Administration, Marketing, Finance, or any related field.
  • Experience: 2-3 years of experience in marketing, sales, or client relations, preferably with exposure to operational expense (OPEX) processes.
  • Good negotiation, communication, and presentation delivery abilities.
  • Excellent organizational skills and attention to detail.
  • Ability to work collaboratively in a fast-paced environment.

Job Type: Full-time

Seniority Level

Entry level

Employment Type

Full-time

Job Function

Marketing and Sales

This role requires a strong understanding of operational expense management and excellent communication skills.

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