Healthcare Support Specialist

4 weeks ago


Mandaluyong City, National Capital Region, Philippines Neksjob Corporation Full time

We are seeking a highly skilled and compassionate Healthcare Support Specialist to join our team at Neksjob Corporation. In this role, you will be responsible for providing exceptional customer service to patients and healthcare providers through inbound calls.

Job Overview

This is an excellent opportunity to work in a dynamic and fast-paced environment where you will have the chance to make a real difference in people's lives. As a Healthcare Support Specialist, you will be the first point of contact for customers, handling their inquiries and concerns with empathy and professionalism.

About the Role

The ideal candidate will have excellent communication skills, both verbal and written, and be able to work effectively in a team environment. You will be responsible for assisting customers with various requests, such as scheduling doctor's appointments, processing health insurance claims, and answering questions about coverage.

Key Responsibilities
  • Handle inbound calls from customers and healthcare providers in a professional and courteous manner
  • Assist customers with requests for doctor's appointments, medicine replenishment, health insurance claims, and other related services
  • Answer inquiries about health insurance coverage, policies, and procedures
  • Provide accurate and timely information to customers while maintaining confidentiality and discretion when dealing with sensitive information
What We Offer

In return for your hard work and dedication, we offer a competitive salary of $45,000 - $60,000 per annum, depending on experience, plus a range of benefits including medical insurance, paid time off, and opportunities for career growth and development.

Requirements

To be successful in this role, you will need:

  • Excellent communication and interpersonal skills
  • Ability to work effectively in a team environment
  • Strong problem-solving and analytical skills
  • High school diploma or equivalent required; degree in a related field preferred
Benefits

We offer a comprehensive benefits package, including:

  • Medical, dental, and vision insurance
  • Paid time off and holidays
  • Opportunities for career growth and development


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