Post-Sale Support Professional

5 days ago


Bacolod City, Western Visayas, Philippines ACMobility Full time

Job Overview:

The After Sales Officer will play a critical role in maintaining customer satisfaction by providing prompt and effective support post-purchase. This includes handling inquiries, resolving issues, processing warranties, and ensuring seamless communication with internal teams.

Responsibilities:

  1. Customer Inquiries: Handle customer inquiries via phone, email, or in-person, responding promptly and professionally to their concerns.
  2. Issue Resolution: Resolve customer complaints and issues in a fair and efficient manner, escalating complex cases as necessary.
  3. Warranty Management: Process warranties and maintain accurate records to ensure compliance and customer satisfaction.
  4. Team Collaboration: Develop strong relationships with internal teams, including sales, marketing, and operations, to ensure seamless communication and coordination.

Requirements:

  • Bachelor's degree in Business Administration, Marketing, or a related field.
  • Previous experience in customer service, sales support, or after-sales in a similar industry.
  • Excellent written and verbal communication skills.
  • Strong analytical and problem-solving skills.
  • Familiarity with CRM software, MS Office, and other relevant systems.

What We Offer:

A competitive salary, comprehensive benefits package, and opportunities for career advancement in a dynamic and growing company.



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