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Client Satisfaction Expert

1 week ago

Bacolod City, Western Visayas, Philippines ACMobility Full time

Job Description:

The Client Satisfaction Expert will play a vital role in ensuring that our customers receive the support they need post-purchase. This includes handling customer inquiries, resolving issues, processing warranties, and ensuring seamless communication with internal teams.

Key Responsibilities:

  • Customer Support: Provide high-quality customer support via phone, email, or in-person, responding promptly and professionally to their concerns.
  • Issue Resolution: Resolve customer complaints and issues in a fair and efficient manner, escalating complex cases as necessary.
  • Warranty Management: Process warranties and maintain accurate records to ensure compliance and customer satisfaction.
  • Team Collaboration: Develop strong relationships with internal teams, including sales, marketing, and operations, to ensure seamless communication and coordination.

Requirements:

  • Bachelor's degree in Business Administration, Marketing, or a related field.
  • Previous experience in customer service, sales support, or after-sales in a similar industry.
  • Excellent written and verbal communication skills.
  • Strong analytical and problem-solving skills.
  • Familiarity with CRM software, MS Office, and other relevant systems.

Our Mission:

At AC Mobility, we strive to deliver exceptional customer experiences by providing timely and effective support post-purchase. We value diversity, innovation, and teamwork, and offer a dynamic work environment, opportunities for growth and development, and a competitive compensation package.