Sales Support Manager
5 days ago
About the Role:
The Post-Sale Support Professional will be responsible for delivering exceptional customer experiences by providing timely and effective support post-purchase. This includes handling customer inquiries, resolving issues, processing warranties, and ensuring seamless communication with internal teams.
Main Responsibilities:
- Customer Support: Provide top-notch customer support via phone, email, or in-person, responding promptly and professionally to their concerns.
- Issue Resolution: Resolve customer complaints and issues in a fair and efficient manner, escalating complex cases as necessary.
- Warranty Management: Process warranties and maintain accurate records to ensure compliance and customer satisfaction.
- Team Collaboration: Develop strong relationships with internal teams, including sales, marketing, and operations, to ensure seamless communication and coordination.
Requirements:
- Bachelor's degree in Business Administration, Marketing, or a related field.
- Previous experience in customer service, sales support, or after-sales in a similar industry.
- Excellent written and verbal communication skills.
- Strong analytical and problem-solving skills.
- Familiarity with CRM software, MS Office, and other relevant systems.
Our Company Culture:
AC Mobility values diversity, innovation, and teamwork. We offer a dynamic work environment, opportunities for growth and development, and a competitive compensation package.
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