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Phone Support Specialist

1 week ago

Manila, National Capital Region, Philippines NTT DATA North America Full time
Key Responsibilities:
  1. Provide top-notch customer service to policyholders, beneficiaries, agents, and internal customers via phone.
  2. Ensure customer satisfaction and meet service standards by effectively addressing their inquiries and concerns.
  3. Field between 75 to 100 calls per day, resolving questions and issues while maintaining a positive tone and attitude.
  4. Maintain accurate records and follow established procedures to ensure seamless customer experiences.
  5. Work collaboratively with management and other team members to identify and address potential service issues.
Requirements:
  1. 1 year of experience in a professional/office setting.
  2. Proficiency in Windows PC applications and ability to quickly adapt to new software tools.
  3. Strong attention to detail and commitment to accuracy.
  4. Effective communication skills in a fast-paced office environment.
  5. High school diploma or equivalent required.