Retail Operations Director

Retail Operations Director

A key role in driving our retail expansion, this position oversees the entire order to cash cycle, ensuring seamless execution from receipt of orders through delivery and payment collection. The ideal candidate has a strong background in order operations, excellent organizational skills, and a keen eye for detail.

• Led the team responsible for day-to-day management of the order to cash cycle.

• Provided customer support for pre-order activities, including setup, writing SOPs, and ensuring orders are ready to process.

• Built sustainable processes and systems from scratch, focusing on efficiency and scalability as we onboard new commercial customers and expand our Customer Operations team.

• Maintained strong data integrity in all order operations systems associated with order entry, order fulfillment, order management, and order invoicing.

• Led month's end reconciliation from the Order Operations perspective and provided fully vetted reporting to Accounting showing accurate orders for the previous month.

• Created workflows using connectors like Zapier, Make, N8N, Parabola, etc. to reduce manual work and improve productivity.

• Fully remote work environment under minimal supervision.

• Excellent written and verbal communication skills in a customer-facing role.

• Elite organizational skills and ability to pay close attention to details.

• Extremely process-oriented with the ability to identify and define issues, create scalable processes, and implement those processes with team members.

• Order Processing experience - including EDI, B2B, and manual orders. Strong ERP system experience.

• Experience managing direct reports.

• 2+ years experience working in US food & beverage order operations with distributors such as UNFI & Kehe and with retailers like Target.

• Ability to thrive in a fast-paced, dynamic environment.

• Killer instinct mentality: willing to roll up sleeves, figure stuff out, and get things done even when they don't seem to be in your wheelhouse.

This is an excellent opportunity for a highly skilled and motivated individual to join our team and drive growth in our retail operations.

What You Will Do

As our Retail Operations Director, you will play a critical role in building and scaling our retail operation, overseeing the entire order to cash cycle, and driving efficiency and productivity through sustainable processes and systems.

Our Ideal Candidate

We are looking for a highly skilled and experienced individual with a strong background in order operations, excellent organizational skills, and a keen eye for detail. If you have a passion for delivering exceptional results in a fast-paced environment, we encourage you to apply.

About This Role

This role offers a unique opportunity to join a growing organization and contribute to its success. As our Retail Operations Director, you will have the chance to build and lead a high-performing team, drive business growth, and develop your skills and expertise in order operations.

Key Qualifications

To be successful in this role, you will need:

• A degree in Business Administration or related field.

• Minimum 5 years experience in order operations, preferably in a retail or food & beverage industry.

• Proven track record of driving business growth and improving efficiency.

• Excellent leadership and communication skills.

• Able to work effectively in a remote work environment.

Why Join Our Team

We offer a dynamic and supportive work environment, competitive compensation and benefits, and opportunities for professional growth and development.

How to Apply

If you are a motivated and experienced individual who is passionate about delivering exceptional results, we encourage you to apply for this exciting opportunity.

Operations Leader Job Title

Job Summary

This role involves leading the team responsible for the day-to-day management of the order to cash cycle.

Team Management

Provide guidance and support to the team to ensure effective execution of their duties and responsibilities.

Process Improvement

Identify areas for improvement and implement changes to increase efficiency and productivity.

Data Integrity

Maintain accurate and up-to-date records and data within the order operations systems.

Reporting

Prepare and submit regular reports to senior management highlighting key performance indicators and trends.

Skills and Qualifications

The ideal candidate will possess the following skills and qualifications:

• Leadership and management experience.

• Strong analytical and problem-solving skills.

• Excellent communication and interpersonal skills.

• Ability to work effectively in a remote work environment.

Benefits Package

The successful candidate will receive a competitive salary and benefits package.

Application Instructions

To apply for this role, please submit your resume and cover letter to [insert contact information].

Company Information

This is a confidential search, and only qualified candidates will be contacted.

Disclaimer

This job description is not intended to be an exhaustive list of all responsibilities, duties, and qualifications of the job.

Tagged keywords

order operations director retail operations director operations leader customer operations manager senior customer operations manager