Senior Business Partnerships Director

1 day ago

Taguig, National Capital Region, Philippines beBeeCompliance Full time $90,000 - $130,000
Job Overview:

The Business Partner Onboarding Director will oversee and drive the end-to-end onboarding process for all business partners and clients, focusing on Know Your Business (KYB) and Know Your Customer (KYC) compliance.

This position involves managing a team of specialists and working cross-functionally to ensure our onboarding operations meet both internal standards and regulatory requirements.

Key Responsibilities:
  • Manage KYB/KYC Oversight: Lead and continuously optimize the full KYB lifecycle for new business partners, ensuring proper documentation, verification, and regulatory compliance. Manage the KYC process for individual clients, including screening, documentation review, and risk assessment. Escalate high-risk or suspicious cases to Compliance or senior leadership for further review and decision-making.
  • Stay Up-to-Date on Regulatory Requirements: Stay current with regulatory updates and market practices related to KYB/KYC, integrating this knowledge into processes and procedures.
  • Partner Support & Collaboration: Serve as the primary point of contact for partner-related onboarding concerns and resolve issues in a timely, high-quality manner. Act as a liaison between partners and internal teams to resolve escalated or complex concerns. Work closely with the Compliance department to ensure a seamless onboarding experience from initial application through full activation.
  • Process Improvement & Strategy: Identify inefficiencies, bottlenecks, and friction points in the onboarding journey and implement continuous improvements. Standardize processes and documentation to ensure consistency, transparency, and regulatory compliance. Lead initiatives that integrate feedback from partners and internal teams into improved onboarding strategies and support models.
  • Operational Leadership & Team Management: Oversee day-to-day operations of the onboarding team, monitoring activities to ensure service level agreements are met or exceeded. Manage, lead, coach, and develop onboarding associates/specialists to improve individual performance and reach collective team goals. Conduct regular 1:1 sessions to understand each team member's motivations, challenges, and development areas. Plan and strategize to meet or exceed team targets, tracking and reporting on key performance indicators, productivity, and quality metrics.

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