Customer Service Representative
6 days ago
We are hiring representatives to join our growing team and support inbound customer service, help desk, and back-office operations for both commercial clients and public sector programs.
In this role, you will handle inbound inquiries, assist with product and process-related questions, and troubleshoot basic technical issues all while representing some of the most recognized brands in the world.
Key Responsibilities- Handle inbound and outbound calls in a courteous and professional manner
- Resolve customer issues with first-call resolution strategies
- Research and coordinate with internal departments to resolve inquiries
- Accurately document customer interactions and claims in CRM systems
- Use internal knowledge bases and training to answer questions confidently
- Follow all required scripts, policies, and confidentiality protocols
- Escalate complex issues to supervisors when needed
- Must be 18 years or older
- High school diploma or equivalent
- Excellent written and verbal communication skills
- Ability to type 20+ words per minute
- Basic proficiency in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint)
- Familiarity with Windows operating systems
- Reliable and punctual with strong time management skills
- Strong problem-solving, conflict resolution, and customer service skills
- Able to multi-task, stay focused, and work independently
- Team-oriented with a positive, customer-first mindset
- Comfortable in a fast-paced, dynamic environment
Preferred: 1+ year of experience in customer service, technical support, inside sales, back-office, chat, or administrative support
Benefits- HMO Coverage plus a dependent
- Dental Coverage
- Free meal during training
- Allowances for rice, clothing, laundry, and meals
- Performance and loyalty bonuses
- Employee shuttle services
- Company retreats and off-site events
- Sharpen your social skills while meeting great people and making new friends
MCI takes pride in tailoring our offerings to fit the needs of our diverse team across subsidiaries and locations.
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