Technical Product Specialist

7 days ago

Rizal, Philippines beBeeAdvocate Full time ₱600,000 - ₱1,000,000
Job Overview
A company dedicated to delivering Client experiences while creating access to dignified, meaningful work in communities worldwide. We are a global team, united by our desire to connect diverse people with common values for impact.

Responsibilities
This role provides hands-on technical troubleshooting, feature explanation, and best practice guidance for our product. The successful Advocate operates efficiently in a fast-paced environment, maintains composure, exhibits professionalism, understands services, team needs, and delivers the highest level of client satisfaction.

Key responsibilities include:
  • Providing technical support via email and chat.
  • Installing, modifying, and making minor repairs to computer hardware and software systems.
  • Resolving tickets representing staff-generated technical requests or problems and troubleshoots technical and process issues to maintain productivity.
  • Maintaining system functionality by testing computer components.
  • Helping design and implement networks.
  • Consulting with users to determine appropriate hardware and software needs and assists in placing orders.
  • Maximizing computer systems capabilities by studying technical applications and making recommendations.

Qualifications
The ideal candidate is a curious and authentic individual who is analytical and critical thinking with an eye for even the most minute details. They have 2 years of technical support experience, preferably supporting customers via email and chat, and a general knowledge of how web-based and mobile apps work.

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