Customer-Focused Remote Technical Support Representative

7 days ago

Rizal, Philippines beBeeTechnical Full time ₱100,000 - ₱120,000
Job Overview

We deliver tailored solutions to meet diverse client needs through our business process outsourcing services.

We seek skilled and customer-focused Technical Support Representatives to provide technical assistance and troubleshooting support across various industries.

  • Respond to inbound technical support requests via phone, chat, or email
  • Diagnose and troubleshoot hardware, software, and network issues
  • Guide customers through step-by-step solutions and escalate complex issues when necessary
  • Document all customer interactions accurately in the system

Candidates must have prior call center experience, reside within a reasonable distance from our office, and possess strong English language skills.

Key Responsibilities:

Responsibilities:

  • Provide timely and effective resolutions to customer inquiries
  • Collaborate with internal teams to improve support processes and customer experience
  • Meet performance metrics including resolution time, customer satisfaction, and attendance

Strong proficiency in English, both written and spoken, is required for this role.

To be considered, applicants must complete a full application on our careers page and submit to screening questions and a pre-employment test.

Requirements:

Must:

  • Have prior call center experience
  • Reside within 80km of our office
  • Speak fluent English
  • Be proficient in Microsoft Office (Word, Excel, Outlook, PowerPoint)
What You Can Expect:

At our organization, your hard work deserves recognition and rewards. Our compensation and benefits packages are designed to be competitive and grow with you over time.

We offer team members HMO coverage, dental assistance, free meals during training, career growth opportunities, allowances, and more.

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