Customer Support Specialist

3 days ago

Mandaluyong City, National Capital Region, Philippines beBeeCustomerService Full time ₱150,000 - ₱250,000
Customer Support Role

The Customer Service Representative will be responsible for assisting customers through chat and email, ensuring speedy and accurate support at all times.

This role involves processing customer documents, resolving issues with excellent problem-solving skills, and providing proactive assistance to prevent errors and improve the customer experience.

We're looking for a service-driven individual who can meet quality targets, support cross-sell initiatives, and maintain high levels of customer satisfaction while handling compliance, risk, or fraud-related tasks when needed.

Key Responsibilities:
  • Handle customer inquiries via phone, email, and chat platforms.
  • Process customer documents and resolve any discrepancies.
  • Provide proactive assistance to prevent errors and improve customer satisfaction.
Requirements:
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment with multiple priorities.
  • Strong problem-solving skills and attention to detail.
  • Bachelor's degree in a related field or equivalent experience.
What We Offer:
  • A competitive salary and benefits package.
  • Ongoing training and development opportunities.
  • A dynamic and supportive work environment.

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