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2 weeks ago
Job Title: Admin Support
This role exists to provide immediate support in insurance/roofing estimating, producing accurate estimates and managing communications with adjusters.
About the JobWe are looking for a detail-oriented individual with experience in roofing/insurance estimating. The ideal candidate will have proficiency in Xactimate, familiarity with insurance claim processes, and strong communication skills.
Responsibilities- Prepare and review estimates for roof repairs and replacements.
- Verify line items, quantities, and pricing against scopes of loss.
- Update estimates after meetings and re-submissions as needed.
- Read, analyze, and extract action items from scopes of loss.
- Track and follow up on SOL releases; ensure SOLs are attached to the correct claims.
- Escalate and document discrepancies between SOL and on-site findings.
- Schedule and participate in desk/phone/video meetings.
- Liaise with adjusters to clarify scope, coverage, and payment details.
- Document meeting outcomes and next steps; ensure timely follow-up.
- Maintain accurate notes, estimate revisions, and status updates in the CRM/claim tracking system.
- Provide daily/weekly updates to managers on outstanding actions and SOL releases.
- Assist with ad hoc reporting to improve turnaround and client satisfaction.
- Experience with roofing/insurance estimating.
- Xactimate proficiency.
- Familiarity with insurance claim processes and SOL documents.
- Strong communication and organizational skills.
This is a remote position requiring a reliable internet connection and a quiet workspace. The ideal candidate will be comfortable working 40 hours per week, 8:00 am - 4:00 pm Eastern Time.
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