Customer Service Representative for Retail Account Management
2 weeks ago
We are seeking a talented and driven Customer Service Representative to join our growing team at TORCH Solutions in Cebu Central Visayas.
As a key member of our customer-facing team, you will be responsible for providing exceptional customer service to our retail clients, ensuring their satisfaction and addressing any inquiries or concerns they may have.
Key Responsibilities:
- Handling inbound customer calls and responding to customer inquiries and requests in a professional and timely manner
- Troubleshooting and resolving customer issues, while providing a positive and empathetic customer experience
- Accurately documenting customer interactions and maintaining detailed records
- Collaborating with cross-functional teams to ensure customer needs are met
- Identifying opportunities for process improvements and contributing to the enhancement of customer service
Requirements:
- 6 months customer service or call centre environment is preferred but not required
- Strong communication and interpersonal skills, with the ability to build rapport with customers
- Excellent problem-solving and critical thinking abilities
- Proficiency in using computer systems and software
- A positive and professional attitude, with a commitment to delivering high-quality customer service
What We Offer:
- Comprehensive health insurance coverage
- Opportunities for career development and progression
- Wellness and work-life balance initiatives
- A collaborative and inclusive company culture
Compensation: Our competitive salary package includes up to 18,000 pesos per month, making us one of the top employers in the industry. This role is ideal for those who are passionate about delivering exceptional customer experiences and ready to take their career to the next level.
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