Retail Excellence Lead
1 day ago
Neksjob Philippines seeks a seasoned Retail Excellence Lead - Customer Engagement to spearhead exceptional customer service and support in a dynamic retail environment.
About the RoleThe Senior Customer Service Representative will be instrumental in handling complex customer interactions, resolving issues, and setting high standards of service. This leader will also mentor and support junior staff, fostering a positive and efficient retail operation.
Key Responsibilities- Deliver exceptional customer service and support in a fast-paced retail environment
- Handle complex customer interactions and resolve issues efficiently
- Mentor and support junior staff to ensure a positive work environment
- Contribute to maintaining high standards of service across the team
To be successful in this role, you will need:
- At least 2 years of experience in BPO sales
- A college degree or equivalent
- Excellent English communication skills, both written and verbal
- Availability to work shifting schedules, including weekends and holidays
- A willingness to work onsite
This role offers opportunities for growth and development within Neksjob Philippines, along with a competitive compensation package that includes benefits and perks tailored to support your success.
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Customer Service Team Lead
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Customer Service Representative
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Retail Account Development Specialist
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