Technical Support Partner

15 hours ago

Antipolo City, Calabarzon, Philippines beBeeSpecialist Full time ₱700,000 - ₱1,050,000
Empowering Tech Talent: Expert Partners in Building High-Performing TeamsAbout us, a global organization, supports 3,500 employees across multiple locations. Our IT Support Team is crucial to our operations, ensuring seamless technology experiences worldwide.We are seeking a motivated and customer-focused Technical Support Specialist I to join our Helpdesk team. This role will primarily focus on providing first-level technical support to our global workforce during the night shift hours.Key Responsibilities:
  • Provide initial troubleshooting for hardware, software, and network issues for Mac and Windows users.
  • Assist users with basic issues related to Google Workspace (Gmail, Drive, Calendar), Active Directory, Okta, GTM Applications like Salesforce and other company standard applications.
  • Support users with basic conferencing setups, primarily Zoom, Google Meet.
Ticketing and Documentation:
  • Log all support requests and incidents accurately in the ticketing system.
  • Escalate unresolved issues to the appropriate L2 or L3 specialized IT teams.
  • Assist in creating and maintaining basic user-facing knowledge base articles for common issues.
User Account Management:
  • Perform basic user account tasks like password resets and account unlocks.
  • Assist with basic aspects of onboarding and offboarding processes under supervision.
Candidate Requirements:
  • 1-2+ years of experience in an IT helpdesk or technical support role.
  • Basic troubleshooting experience with macOS and Windows operating systems.
  • Familiarity with common enterprise IT tools and platforms.
  • Experience using remote support tools.
  • Basic understanding of networking concepts.

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