Customer Support Specialist for SEO Services

1 week ago


Baguio City, Cordillera, Philippines EFlexervices Full time
Customer Support Specialist for SEO Services

We are seeking a highly skilled Customer Support Specialist for our SEO Services team. As a key member of our customer support team, you will play a vital role in ensuring the satisfaction and success of our clients within the SEO industry.

Key Responsibilities:
  • Provide prompt and effective assistance to customers via various channels, including phone, email, and text.
  • Build and maintain positive relationships with customers, ensuring their needs are met and exceeded.
  • Diagnose and resolve customer issues related to our SEO products and services.
  • Collaborate with internal teams to escalate and resolve complex technical problems.
  • Stay informed about our SEO products and services to provide accurate and up-to-date information to customers.
Requirements:
  • At least 2 years of experience as a customer sales representative or technical support representative in the BPO industry.
  • Experience or knowledge of SEO.
  • Excellent ability to communicate, extremely detail-oriented.
  • Good oral and written communication skills.
  • Ability to convey technical information to non-technical users.

We offer a competitive compensation package, including comprehensive HMO coverage and optical reimbursements. Our flexible work options allow you to work from home or in our office. We prioritize your well-being and offer a healthy work-life balance.



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