Customer Support Specialist for SEO

4 weeks ago


Baguio City, Cordillera, Philippines EFlexervices Full time
About eFlexervices

eFlexervices is a BPO company with a legacy spanning 22 years, dedicated to providing exceptional quality and building unshakable trust. We're not just a BPO company – we're your partners in success. Our approach is all about finding the perfect match between talent and the organizations we support.

Job Description

We're seeking a highly skilled SEO Customer Support Specialist to join our team. As a key member of our customer support team, you will play a crucial role in ensuring the satisfaction and success of our clients. You will be the first line of assistance for our customers, addressing their inquiries, resolving issues, and providing exceptional support for all their SEO-related needs.

Key Responsibilities:
  • Customer Engagement: Interact with customers via various channels (phone, email, text) to provide prompt and effective assistance through a ticketing system.
  • Technical Troubleshooting: Diagnose and resolve customer issues related to our products or services.
  • Product Knowledge: Stay informed about our products and services to provide accurate and up-to-date information to customers.
  • Feedback Collection: Gather customer feedback and insights to help improve our products and services.
Requirements:
  • At least 2 years experience as a customer sales representative or technical support representative in the BPO industry.
  • Experience or knowledge of SEO.
  • Excellent ability to communicate, extremely detail-oriented.
  • Good oral and written communication is vital – the individual must be able to speak clearly and persuasively in positive or negative situations.
  • Ability to convey technical information to non-technical users.
Why Join eFlexervices?

At eFlex, we're not just a workplace – we're a community of playmakers, committed to fostering growth, learning, and personal connections. We offer a competitive compensation package, flexible work options, and a wellness-focused environment that prioritizes your well-being. Join us in shaping the success and making an impact that truly matters.



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