SEO Customer Support Specialist

2 days ago

Baguio City, Cordillera, Philippines EFlexervices Full time
About eFlexervices

eFlexervices is a BPO company with a legacy spanning 22 years, dedicated to providing exceptional quality and building unshakable trust. We're not just a BPO company – we're your partners in success. Our approach is all about finding the perfect match between talent and the organizations we support.

What We're Looking For

We're seeking a talented SEO Customer Support Specialist to join our team. As an SEO Customer Support Specialist, you will play a crucial role in ensuring the satisfaction and success of our clients. You will be the first line of assistance for our customers, addressing their inquiries, resolving issues, and providing exceptional support for all their SEO-related needs.

Key Responsibilities
  • Customer Engagement: Interact with customers via various channels (phone, email, text) to provide prompt and effective assistance through a ticketing system.
  • Technical Troubleshooting: Diagnose and resolve customer issues related to our products or services.
  • Product Knowledge: Stay informed about our products and services to provide accurate and up-to-date information to customers.
  • Feedback Collection: Gather customer feedback and insights to help improve our products and services.
  • Documentation: Document and track customer interactions and resolutions - sharing those with the relevant CSM.
Qualifications and Requirements
  • At least 2 years experience as a customer sales representative or technical support representative in the BPO industry.
  • Experience or knowledge of SEO.
  • Excellent ability to communicate, extremely detail-oriented.
  • Good oral and written communication is vital - the individual must be able to speak clearly and persuasively in positive or negative situations.
Benefits and Perks

At eFlex, we're not just a workplace – we're a community of playmakers, committed to fostering growth, learning, and personal connections. Here's what's in store for you:

  • Living Our Values: We don't just talk the talk; we walk the walk. From learning and personal growth to caring deeply about our team and clients, our values are the compass guiding our vibrant workplace.
  • Competitive Compensation: Your hard work deserves recognition. Enjoy a competitive salary and benefits package, including comprehensive HMO coverage and optical reimbursements.
  • Flexible Work Options: Work your way If you're outside Baguio City, embrace a permanent work-from-home setup. For those within Baguio, our hybrid work model offers the best of both worlds.

Ready to embark on an enriching journey? Join the eFlex family and experience a workplace that values your individuality and success. Let's thrive together.

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